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UCYP is the first in Education Operational Excellence

The unprecedented situation has brought UCYP to another milestone that prepares the organization for current and future needs. Education Operational Excellence (EOE) is a term coined to promote continuous process improvement in an educational sector and UCYP is the first to practice.

At the end of 2020, UCYP invited the chairman of UMW (Manufacturing & Engineering), Yang Hormat Dato’ Rashid Musa to share his experiences on the values, measures, practices and insights on Operational Excellence (OE). The useful inputs were presented to almost 150 UCYP staff via zoom platform.

Operational excellence is defined as “A philosophy of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization. The process involves focusing on the customers’ needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace.” Operational Excellence is mainly practiced by manufacturing industries due to global competition and to reduce operational cost in this difficult economic climate.

The idea of Operational Excellence that was expanded to Education Operational Excellence was presented by the Assistant Vice Chancellor (Branding & Corporate Communication), Puan Suhaila Hj. Mukhtar to the KYP Education Sdn. Bhd. (KESB) staff. The three session-workshop was held on 10th and 11th February 2021. This workshop aims to inculcate the values and practices of Education Operational Excellence among the KESB team. Ultimately, the EOE is hoped to promote cost reduction, increase productivity, achieve high level of quality performance and result to significant increase of profit. Other elements emphasized in EOE workshop are collaboration that promotes unity, motivation that stimulates passion and innovation that encourages creativity.

Education Operational Excellence is adapted from the framework or roadmap introduced in Jay Rusev and Salonitis’ article, “Operational excellence assessment framework for manufacturing companies”.  At KESB, EOE is introduced in order to build organization’s capability to survive and thrive in this fast-changing context as well as to understand the needs of organization for now and future.

There are four (4) main principles that form the EOE – cultural enablers, continuous process improvement, enterprise alignment and results. Cultural enablers refers to the beliefs and values that can be measured via activities like campaigns and continuous trainings. Meanwhile, continuous process improvement refers to the activities or tasks that continuously going through an improvement process until certain quality level is achieved. In addition to that, enterprise alignment is a principle that is meant to move the whole team into one direction so that, the vision and mission of the organization is successfully accomplished. The last principle that is results highlights the role of feedback made by the customer like students, stakeholders, parents and public that reflects the outcome of the continuous process improvement practiced.

In order to strengthen the four (4) principles, ten (10) elements are identified and adapted from Jay Rusev and Salonitis (2016); namely, respect every individual, lead with humility, seek perfection, embrace strategic and predictive thinking, focus on the process, assure quality at the source, create value for the customer, flow and pull value, create constancy of purpose and think systematically.

All in all, the EOE is another initiative made for KESB in order to survive in this challenging situation. Apart from heading towards globalization, being adaptive and adjusting to the new norms, EOE is a pushing factor for UCYP towards achieving a full fledge university by 2023.

To drive change is to embrace the change and accept what the future might hold! – Dato’ Rashid Musa.

Opening remarks by Emeritus Professor Dato’ Dr. Ahmad bin Haji Zainuddin during the 1st session.

Participants were divided into 4 breakout rooms to discuss further on EOE concept guided with sufficient references and templates.

Among the participants of EOE workshop

Behind the scene – Branding & Corporate Communication team as well as Chief Digital Officer Office were on duty

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